![]() ![]() I want to add wireless functionality so we have both options available (USB-only for the desktop, wireless for the iPhones, iPad tablets and the other computers on the wireless LAN). I do not want to replace USB connectivity with wireless. However, the primary desktop computer does not have wireless connectivity, which is why I connected it to the printer with a USB cable. We also have a wireless network and would like other devices on that network to use the HP printer. I set the printer up via a USB cable to a single computer (the primary desktop machine). We recently purchased an HP PhotoSmart 7525 all-in-one printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.I really hate throwing out something which works, but has a minor issue. (In my research, I ran across tools to reset HP printheads on .) I also suspect that the "bad" printhead from the C410a could be cleaned and made to work again, but would require a "factory reset" of a chip inside it, and I have no way to do that. Sure would be nice if HP let ordinary folk access service manuals - then I could probably figure out what's not quite in the right place. Had to guess at proper installation, and may still have it wrong. I thought that the gadget which apparently blocks or unblocks drain hoses for the printhead rest pad was the issue, as I might have reinstalled it improperly when I cleaned the printhead service/rest area. Now if I could just figure out why it makes an occasional grinding noise when the 7525's printhead is in the service/rest area I'd be fully back in business. I printed about five "Print Quality Diagnostic" pages, then ran a cartridge cleaning cycle, all this after the printer did the 6 minute setup for a new printhead, and it finally started printing magenta correctly. (It did not look used, so might have been from a bulk box.) Oddly, it had black ink in the magenta section. The printhead was supposed to be new OEM HP, but did not come in a sealed package. Our C410a was not working correctly either until after sitting unplugged for a couple of weeks. As I said, the 7525's original printhead is working perfectly in the C410a, so the issue was not the printhead. I also had one older ink cartridge which apparently had a defective chip in it (the printer saw it as missing), but using a different cartridge fixed that.Ĭannot understand why the printer had the error message, then it went away. I got one more odd error message, but that went away after shutting down and restarting the printer, without having to get into the Service Menu. The new printhead seems to have solved the problem. And I did extensively clean the printhead contacts, reseat it and cartridges, etc. However, the Photosmart 7525's old printhead is working perfectly in the C410a, so I assume the printhead was not the issue. I've also gotten a new printhead, and will try that shortly. Using the Service menu helped me to get our Photosmart Premium C410a working again when it was giving a similar error. ![]() I will see if using the Service Menu will help. I consider this very unprofessional by HP. HP now says it can do nothing, as support for the Photosmart 7525 has been discontinued. HP was looking into a solution a year ago, but didn't follow through. However, the firmware update program will not recognize my printer. HP provided a firmware update for the Photosmart 7525 last year to address a vulnerability that could be accessed via receiving a fax. Thank you, but I've already tried the steps you mentioned to reset the printer and clean the ink cartridges.Īs to updating the firmware, that's a sore point. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Download and install the firmware from this link for Mac OS X 10.11. Try step# 2 from this document to clean the ink cartridges.Īlso, try updating the printer's firmware. Let's try these steps to reset the printer -Ģ) Unplug the power cord from the printer & wall.Ĥ) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.ĥ) Insert the cartridges back into the printer. ![]() Hi to the HP Support Community. I'd be happy to assist you with the printhead issue. ![]()
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